These General Terms govern the use of the website www.kofer.hr and the use of the Internet shopping service via the website www.kofer.hr.

According to the General Conditions, the terms listed below have the following meaning:

“Perscripta” means the company Perscripta doo for production and trade with headquarters in Zagreb, Prekratova ulica 61, entered in the court register of the Commercial Court in Zagreb, OIB: 69254063911, MBS: 2930757;

“Website” means the website www.kofer.hr which is the property of Perscripta.

“User” represents any fully capable person, legal or natural, who has registered to use the online shopping service on the website. Perscripta shall have no liability for misrepresentation or any conduct contrary to this provision.

“Consumer” is a natural person who, as a buyer, concludes a Purchase Agreement with Perscript as a seller outside of his economic or professional activity.

“Merchant” is a legal or natural person who independently and permanently carries out economic activity in order to make a profit through production, sale of goods or provision of services on the market.

“Internet shopping service” is a service that allows registered users to purchase products from the seller Perscripta through this website.

“Product” represents all products that are highlighted on the website and that can be purchased through the Internet shopping service.

“Price” represents the final price in euros (EUR) for a particular product or service, or a certain quantity of products, including taxes and other public charges. Delivery costs are not included in the price.

“Purchase Agreement” means the product purchase agreement between the user and Perscripta, concluded when Perscripta receives the proper order for the product from the user.

“Proper order” is any order with all correct and complete information and for which the user has made a payment to the Perscripte account and which payment has been recorded on the Perscripte account within 48 hours of sending the order at the latest.

By accessing the website through the appropriate technical means and using them, each User undertakes to comply with these General Terms and Conditions and agrees that the same provisions apply to him. All information on the website is presented for informational purposes only and in good faith.

Terms of use

By placing an order through the website, you agree to these General Terms and Conditions.

The general conditions are an integral part of the contract, and refer to the procedure for ordering, payment, delivery and termination, as well as complaints of products offered on our website.

The point of sale is located in the Republic of Croatia.

Limitations and Responsibilities

When using the website, Users are obliged to provide accurate, valid and complete personal data, especially when filling out the registration form. The opposite action authorizes Perscript to deny access to such a user or to deny him the realization of all or part of the services or products that it offers.

By registering on the website , the User confirms that he fully accepts these General Terms and Conditions, guarantees the completeness, accuracy, truthfulness and up-to-dateness of his personal data.

The registration or user account is created only for one person and it is not allowed to communicate information about the registration or user account to third parties. The user is obliged to keep information about his security password and user account. The use of someone else’s registration or user account is not allowed.

The user is also responsible for all unauthorized activities authorized and performed under his username and/or password if he has not previously notified Perscripta of the unauthorized use of his username and/or password (or suspicion of the same). Perscripta is not responsible for delays in delivery, or for any problems caused by incorrect or incorrect User data. The same is not responsible for the resulting damages, if the User has forgotten his password, or if it becomes known to a third person. Data can be changed after logging in, where you can also view data on active orders. Perscripta is not responsible for damages and malfunctions caused by changes to registered data.

By using the website, the User is granted a limited, non-exclusive, non-transferable and revocable license to use the content of the website in such a way that it is viewed for personal purposes. The user undertakes not to use the website in any way that is contrary to positive regulations, and not to enter on the website or distribute via the website any content that is contrary to positive regulations, change, delete or destroy any data on the website .

In particular, the user has no right to download, reproduce, change, edit, distribute, display, delete, send, sell, resell, adapt, change the content, create derivatives, include in other Internet pages or media or use in any way except for personal purposes for home use.

Documents, data and information published on the website may not be reproduced, distributed or in any way used for commercial purposes without the express consent of Perscripta or in any way that may cause damage to Perscripta or any third party.

Product photos displayed on the website are purely illustrative in nature, and may not always correspond in all details to the actual appearance and content of the product. Due to the possibility of individual adjustment of computer monitors, differences in the perception of product colors by the human eye and similar variables, Perscripta does not guarantee complete conformity of the colors of the delivered products with the colors that users see on their monitor screen. In the case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a question of a lack of product and, therefore, it is not a basis for returning the product.

Perscripta fully disclaims any responsibility that may arise from or is in any way related to the use of the Internet site, and for any damage that may occur to the user or any third party in connection with the use or misuse of the Internet content. pages. Perscripta also releases itself from any responsibility for damage that could occur on devices that enable access to the Internet site and data stored on the same devices when using the Internet site, if the same was caused by illegal actions of third parties, computer viruses and the like, and other cases for which is not responsible.

Perscripta bears no responsibility for the accuracy or reliability of any position, opinion, advice, or statement that is published on the Internet site. Perscripta also bears no responsibility for any loss or damage incurred by the user as a result of the user’s reliance on information obtained through the website. Users assume full responsibility for evaluating the quality, accuracy, usefulness or completeness of any information, assessment, opinion, opinion, advice or other content available through the website.

The website may contain documents, data, information and links to websites of third parties. The same websites are not owned by Perscripta, nor does Perscripta have control over the said documents, data, information or other websites and fully disclaims all responsibility, including but not limited to the accuracy, completeness and availability of content on websites created by third parties. . Perscripta disclaims all liability for any content displayed on such third-party sites, as well as for any products or services acquired through such third-party sites. Accordingly, these Terms of Use do not apply in the case of using the Internet pages in question for any purpose. Visiting these pages is entirely at the User’s own risk, and Perscript bears no responsibility for such actions.

Perscripta reserves the right to prevent access to IP addresses, (that is, users) from which actions contrary to these Terms are carried out, and will not bear any responsibility on this basis.

Purchase and payment

Possible forms of payment on the website are:

Payment by general money order;

Payment by credit and debit cards: Maestro, Mastercard, Visa, American.

If you choose to pay by bank transfer, when creating the order, a proforma invoice will be sent to your e-mail address with all the information required for the payment, including the account number to which you need to pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills – through the bank, post office, etc. After the payment is made, your order will be considered a regular order if all the data is entered correctly and completely, after which we will start processing it. If the payment is not properly received within 48 hours of sending the order, your order will not be considered proper nor will it bind Perscripta in any way.

If you choose to pay by credit or debit card, the payment is considered completed at the time of authorization by the card issuer. After payment, your order will be considered a regular order if all data is entered correctly and completely, after which we will start processing it. If the payment is not properly received within 48 hours of sending the order, your order will not be considered proper nor will it bind Perscripta in any way.

The WS Pay system takes care of the method and security of payment and the protection of personal data when paying with credit and debit cards, and you can find out more details here.

The invoice will be attached to the package (or one of the packages if the ordered goods are delivered in several packages), unless the delivery address is different from the customer’s address. In this case, the invoice will be sent by e-mail to the customer’s address.

Regardless of which payment method you have chosen, after you have made the payment and completed the order to the e-mail address you previously entered, you will receive an e-mail with order confirmation. As soon as we prepare your order for delivery, you will receive a notification via e-mail, which will also contain a tracking code, with which you can find out where your shipment is at any time.

On the day of delivery, the delivery service will send you an SMS message to the mobile phone number you left in the order. The message will contain notification of the expected delivery date and the shipment number for the specified delivery.

Shipping and delivery conditions

Orders via the website can be received every day from 0-24h, and delivery is made via a partner delivery service.

All regular orders received on a working day (Monday – Friday) will be processed the same working day, and the shipment will be delivered within 2-5 working days at the latest. For regular orders received on Saturdays, Sundays and public holidays, the shipment will be delivered within 7 working days at the latest. The above is valid for delivery to the continental part of the Republic of Croatia. The deadline for the delivery of ordered shipments to the islands and abroad depends on the specifics of the transport to the specified locations.

Product delivery is possible within the territory of the Republic of Croatia and member countries of the European Economic Area (EEA). Some of the products will not be able to be delivered to all countries, due to specific import and customs legal provisions of individual countries. Accordingly, a notification will be displayed to the User when creating the order, and before concluding the order and making the payment.

Picking up the shipment

If the User does not pick up the product or refuses to pick up the shipment without a valid reason, Perscripta reserves the right to demand compensation for handling, transport and other possible costs.

The right of the consumer to unilaterally terminate the contract

The contract that the consumer enters into with Perscript for the sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of the product by Perscript doo and the payment made by the user, in case it is not terminated.

Pursuant to the Law on Consumer Protection, Article 72, Paragraph 1, any contract concluded through remote communication (online shopping) can be unilaterally terminated by the consumer, without giving reasons, within 14 working days from the day the product was delivered . The consumer does not have to state a reason for terminating the contract, but must notify Perscripta within 14 working days via a permanent medium of his decision to terminate the contract – via the form for unilateral termination of the contract or through any other unequivocal statement expressing his will to terminate the contract, sent by mail to the address: Perscripta doo, Perscripta doo Prekratova 61, 10 000 Zagreb or e-mail address: info@kofer.hr . You can download the Standard Form for unilateral contract termination at this link.

In case of unilateral termination of the contract, each party is obliged to return to the other what it received on the basis of the contract, in accordance with the provisions of the Law on Consumer Protection. After we receive the correctly completed form, we will notify you of the receipt of the cancellation statement on a permanent medium, and we will refund the payment once the goods have been returned to us (no later than 7 working days from the day you notified us of your decision to cancel the contract). In this case, the consumer is, in accordance with the Law on Consumer Protection, responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

The products returned by the consumer must be in good condition, unopened, unused and in the original packaging. Otherwise, and if they are not delivered within the above-mentioned deadline, it is considered that the consumer has not fulfilled his obligation to return the goods, and we are not obliged to return the paid funds in full, but an assessment of the reduction in the value of the product can be made. Likewise, the consumer does not have the right to unilaterally terminate the contract if the subject of the contract is perishable goods or goods that quickly expire.

The consumer must bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract.

The right to complain about the product

The merchant has the right to complain about the product due to visible defects if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day of delivery of the product.

Visible defects are, for example: wrong label, wrong packaging, defects in packaging – labels, wrong color, wrong dimensions, delivery of a product that was not ordered and all other defects that can be noticed by a normal inspection of things.

The merchant has the right to complain about the product due to hidden defects (defects that could not be detected during a normal inspection when taking over the item) if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day the product defect was discovered, if the complaint is executed within the period prescribed by the Law on Obligatory Relations from the day of delivery of the product.

By signing the confirmation of receipt of the shipment, the merchant confirms that when taking over the shipment, he inspected it and that the shipment was received without visible external damage, and that it corresponds quantitatively and qualitatively to the products listed on the attached invoice.

The consumer has the right to complain in the event of visible and/or hidden defects within the terms prescribed by the applicable Obligatory Relations Act.

Claims procedure

The user must announce a complaint about the purchased products via the Complaint Form, which can be downloaded here. The duly completed form must be submitted by post or electronically to the address: Perscripta doo Prekratova 61, 10 000 Zagreb or to the e-mail address: info@kofer.hr.

The user, in all cases where he makes a product complaint, is obliged to return the Perscripta product that he returns complete, in the condition in which it was delivered to him and in the original packaging. The costs of returning the product are borne by the user, and the return is made by delivery to the address specified in the Complaint Form.

If the product has a defect, the customer has the right to terminate the contract and refund, replace the product, remove the defect or reduce the price. Based on the complaint request, Perscripta will refund the funds to the user to the account specified by the user in the request or replace the product with a new one within thirty (30) days from the date of receipt of the returned product to the address specified on the complaint form.

If it is determined without a doubt that the complaint about the product is unjustified or that the defectiveness of the ordered product occurred due to inadequate handling or use, then the company Perscripta doo is not obliged to refund the money or deliver a replacement product. The advertised product will be returned to the user at his expense with a written explanation of the reason for not accepting the return or exchange request.

If the user has not received the ordered and paid product, he is obliged to report this within eight (8) calendar days from the expected arrival of the ordered product via the complaint form or via the contacts published on the website. Within that period, Perscripta is obliged to determine what happened to the claimed shipment, and to inform the user about the further resolution of the claim.

Objections

Pursuant to Article 10 of the Consumer Protection Act (Official Gazette No. 41/14, 110/15), any user of the Internet site can express his dissatisfaction with the purchased product or service by submitting a written complaint, whereby Perscripta will confirm receipt in writing complaints. You can send a complaint by mail or electronic mail to the address: Perscripta doo Prekratova 61, 10 000 Zagreb or to the e-mail address: info@kofer.hr .

Perscripta, as a seller, undertakes to respond in writing within 15 days from the day of receipt of the complaint. In order for Perscripta, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, to confirm the receipt of a written complaint, and then respond to it, the user must provide the correct information for receiving the same. You can download the complaint form in written form here.

Age restrictions

The sale of alcoholic beverages to persons under the age of 18 is prohibited. Every customer is obliged to present a document proving his/her legal age at the request of the delivery person.

Competent court and applicable law

All disputes that may arise based on these General Terms and Conditions will be resolved before the competent court in Zagreb.

The law of the Republic of Croatia is the governing law for all sales contracts concluded by purchasing on this website.

Modification of general conditions

Perscripta is authorized, without prior notice, to change the content of these General Terms and Conditions, the range of products, other information related to the Internet store, as well as all other content of the Internet site, subject to public publication on the Internet site, which is why users are obliged every time they visit the Internet in question page to review its content. Doing otherwise relieves Perscript of any liability. For online shopping, the General Terms and Conditions in effect at the time of ordering the product are valid.